Overview

Welcome Awards Winner 2009/10 - Cape Grace Hotel

• enhance the visitor's experience, fundamental to the growth of tourism;
• promote the best-of-the-best as examples to the industry and in doing so, encourage industry to focus on service excellence;
• recognise organisations and individuals in South Africa who raise the level and standards of customer service those that enhance visitors' experiences;
• inspire longer stays and repeat visits;
• turn guests into ambassadors for our country;
• identify and add to innovations that embrace authentically South African experiences; and
• encourage the industry to share ideas and best practice on improving service.