Please complete the information in the entry form.

Its important to be as detailed as possible, as this will increase your chances of being shortlisted. You must complete all the questions on the entry form and include examples of how you exceeded expectations in welcoming and making guests feel special and how you offer ever-improving service.

Your entry form may be submitted for further competing at a provincial level.

Should you have any queries, please email welcomeawards@southafrica.net or call 083 123 6789 (tourism information line).

General Information

Name of Business/Company/Organisation: Province: Please Select Eastern Cape Free State Gauteng Kwazulu-Natal Mpumalanga Northern Cape Limpopo North West Province Western Cape Contact Name:

Physical Address: Postal Code: Postal Address: Postal Code:

Telephone Number: (include area code) Cell Phone Number: Fax Number: (include area code) Email Address: Web Address: (if applicable)

Number of years in operation: (must be more than 2 years) Number of people you employ: Full Time:  Part Time:  Number of Customers you server annually: International (%): Local (%):

Categories

Choose the categories that you would like to enter.

Accommodation Bed & Breakfast / guesthouses / country house Backpackers & Hostelling/caravan and camping sites Lodges Self Catering Hotels Tour Operators Tour Operators operating locally, nationally or across the borders for less than five years Tour Operators operating locally, nationally or across the borders for more than five years Tourist Guides National Provincial Regional or local Tourist Attractions All tourist attractions including, but not limited to, museums, theme parks, craft and cultural attractions Travel Agencies Travel Agencies Restaurants Casual dining Fine dining MESE Meetings venues Exhibitions and special events venues Car rental Car rental services On-line Travelling websites or online tourist services

Motivational Information

Please motivate why you feel you deserve an award, by answering the following questions.

Accommodation 1. How does your staff ensure that customers receive a personalised service? 2. In what way does your staff ensure that customers are comfortable during their stay? 3. What does your staff do to ensure that their customers are feeling safe? 4. In what way does your staff build relationships with their customers? 5. In what way are your staff available and accessible on a 24/7 basis? Tour Operators 1. In what way does the tour operator attempt to provide innovative packages to provide customers with a unique experience? 2. In what way is the tour operator flexible and accommodating to customers, in order to service their needs? 3. In what way is the tour operator knowledgeable and experienced, in order to contribute to the customer’s experience? 4. Describe the unique offering of the tour operator, which contributes to a unique experience for customers? 5. To what extent do tour operators go the extra mile to add value to the customer’s experience? Tourist Guides 1. To what extent does the tour guide try to connect or relate to the audience? 2. Describe how customers are ensured a safe experience during the tour? 3. Describe how the tour guide is able to contribute to a knowledge-enriching experience? 4. In what way does the tour guide ensure that customers are having a fun and exciting experience? 5. In what way does the tour guide offer a unique experience? Tourist Attractions 1. In what way does the tourist attraction provide a unique experience? 2. Describe the visibility and availability of staff to assist when needed? 3. To what extent do staff ensure that facilities are adequate and clean e.g. toilets? 4. How do staff ensure that the attraction provides a safe experience? 5. In what way do staff ensure that customers’ have an educational experience? Travel Agencies 1. How does the travel agent make customers feel welcome (welcomed on arrival, instead of standing in long queues waiting for staff with head-phones)? 2. To what extent does the travel agent offer options to choose from, which best suit the clients’ needs? 3. To what extent does the travel agent attempt to understand and address customer needs? 4. In what way are staff experience and passion for what they do contributing to the travel experience? 5. Describe how the travel agency commits to delivering on its promises, which contributes to the experience? Restaurants 1. Describe the manner in which restaurant staff provide a welcoming and friendly service? 2. In what way does your staff ensure that customers are provided with attentive service to address their needs? 3. In what ways are staff educated on the menu, providing customers with a positive service experience? 4. How does your staff ensure that they take down accurate orders and menu’s? 5. Explain the way that staff deal with complaints to ensure that customers have a positive service experience? MESE 1. Describe the ability of your staff to offer customers an organised and well-planned meeting, exhibition or special event experience? 2. In what way does your staff assist customers in finding the correct locations or venue? 3. In what way do the venue layout and sign-postings contribute to customers’ experience? 4. How does your staff ensure that customers have the equipment that they need? 5. In what way does your staff ensure that customers feel secure and that they have safe, available parking? Car rental 1. In what way does your staff ensure quick and efficient desk service? 2. Describe the extent to which staff communicate all relevant information to the traveller (do they tell customers about the insurance options and other benefits)? 3. In what way does your staff ensure that customers have a safe experience and are able to travel with a reliable and trustworthy vehicle? 4. How does your staff accommodate customers travelling requirements? 5. In what way does your staff assist customers in bettering their service experience e.g. provide directions, car troubleshooting etc.? Focusing on understanding the needs of their customers. On-line 1. How does the website attempt to provide easy and user friendly navigation? 2. In what way does the website provide current and accurate information, which contributes to the customer’s experience? 3. What visuals are included (either pictures or videos), which contribute to the website experience? 4. To what extent does the website include travelling information, which adds to the travelling experience? 5. Describe the way that bookings and queries are dealt with to provide a prompt service to customers?

Certification

I certify that to the best of my knowledge the above information is true and correct and I hereby accept all terms and conditions detailed in the entry form. Name: Designation: Place: